Welcome to the Refund and Return Policy page of Brittanie Shop. We value your satisfaction and strive to provide high-quality products and exceptional customer service. This document outlines our policies regarding product returns, refunds, exchanges, and the procedures you need to follow to ensure a smooth and hassle-free experience. Please read this policy carefully before making a purchase or initiating a return. If you have any questions or need further assistance, our customer support team is always ready to help you.

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1. Overview

At Brittanie Shop, our goal is to ensure that every customer is completely satisfied with their purchase. If for any reason you are not satisfied, we offer a comprehensive return and refund process, subject to the terms outlined below. We encourage you to review this policy thoroughly before purchasing, as it governs the conditions under which returns, exchanges, and refunds are accepted.

2. Eligibility for Returns and Refunds

Conditions for Return:

• Time Frame: To be eligible for a return, your product must be received by us within 30 days from the date of delivery.
• Product Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
• Proof of Purchase: A valid receipt or order confirmation must be provided.
• Special Items: Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged.

Ineligible Items:

• Items that have been used or worn.
• Items without original packaging or labels.
• Sale or clearance items (unless defective).
• Gift cards or downloadable products.

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3. Initiating a Return

Step 1: Contact Customer Support

To initiate a return, please contact our support team via email or phone:

• Email: support@brittanieshop.site
• Phone: +1 276 358 8534

Provide your order number, details of the product, and the reason for the return. Our team will guide you through the process and provide a Return Merchandise Authorization (RMA) number if applicable.

Step 2: Prepare the Package

• Ensure the product is securely packed in its original packaging, including all accessories, tags, and documentation.
• Clearly write or attach your RMA number on the outside of the package.
• Use a reliable courier service to send the product back to us at the address provided below.

Return Address:

Brittanie Shop
6002 Rawley Pike
Hinton, VA 22831
United States

Please note: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery.

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4. Inspection and Processing

Once we receive your returned product, our quality assurance team will inspect it to verify its condition and eligibility. This process typically takes 5-7 business days. We will notify you via email once your return has been approved and processed.

5. Refund Policy

Refund Eligibility:

• If your return is approved, a refund will be issued to your original payment method.
• Refunds will include the purchase price of the product, excluding shipping fees unless the return is due to our error.

Processing Time:

• Refunds are typically processed within 7-10 business days after approval.
• You will receive a confirmation email once the refund has been issued.

Partial Refunds:

• In cases where the product has been used or not returned in its original packaging, we reserve the right to issue a partial refund.

6. Exchanges

We understand that sometimes you may want to exchange a product for a different size, color, or variant. To request an exchange:

• Contact our customer support within 30 days of receiving your order.
• Return the original item following the return procedures outlined above.
• Specify the desired replacement item.
• Once we receive and inspect the original product, we will process the exchange and ship the new item to you promptly.

Note: If the replacement item is of higher value, you may be asked to pay the difference. If it is of lower value, we will issue a refund for the difference.

7. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect:

• Contact us immediately within 48 hours of receipt.
• Provide detailed photos of the damage or defect.
• We will review your claim and, if verified, will arrange for a replacement, repair, or full refund at no additional cost to you.

8. Shipping and Restocking Fees

• Customers are responsible for return shipping costs unless the return is due to our error.
• We do not charge restocking fees; however, products must meet the condition requirements to qualify for a refund or exchange.

9. Lost or Stolen Packages

• We are not responsible for items lost or stolen during return shipping.
• We recommend using a trackable courier service and purchasing insurance.
• Once the return shipment is confirmed delivered, we will process your refund or replacement accordingly.

10. Refunds Outside of Policy

Any refunds or exchanges requested outside the stipulated time frame or not meeting the conditions outlined above are at the sole discretion of Brittanie Shop and may be denied.

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11. Policy Updates

Brittanie Shop reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically to stay informed of any updates.

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12. Contact Us

If you have questions, need assistance with a return, or want to initiate a refund, please contact our support team:

• Phone: +1 276 358 8534

• Email: support@brittanieshop.site

• Mailing Address:

  Brittanie Shop
  6002 Rawley Pike
  Hinton, VA 22831
  United States

Our dedicated customer service team is here to ensure your shopping experience remains positive and satisfactory.